Every engagement runs to a defined end: the client operates the system themselves. Getting there is not a training session in month five, it is a process that starts in week one.
You own that process. You are the person who knows where each account stands, what the client understands and what they only think they understand, and what has to be true before handover is real.
What you will own
The engagement plan per client, and whether it is on track
Weekly reviews with clients: what was built, what the numbers say, what happens next
The handover itself: documentation, training, and the honest assessment of whether the client's team can run it
Escalation when an account is drifting, before it becomes a renewal conversation
Feeding what you learn back into how we scope future engagements
What we are looking for
You have owned B2B client relationships where the deliverable was technical and the buyer was senior
You understand outbound and RevOps well enough to hold the conversation without an engineer in the room
You are comfortable telling a client something they will not enjoy hearing
You are organised in a way that survives five accounts at different stages
Native-level written and spoken English
What this is not
Not account management as inbox monitoring. You are expected to have a view on the work.
Not a sales role, though you will spot expansion when it is genuinely there.
Not a buffer between the client and the team. Everyone here talks to clients.
How to apply
Send your CV or profile and a few lines on what you have built to contact@kinetyca.com, with Customer Success Strategist in the subject line.
One of the founders reads every message. We do not use a recruiter and there is no application form.
AT A GLANCE
TypeFull timeLocationREMOTERegionEUROPE OR USLevelSenior
Kinetyca GTM NewsletterNews, cases and what is actually working in GTM right now.